Common Questions

Click the question to read the answer to your question.
  • What is Wireless Internet Access?
    Close Wireless Internet Technology transmits a line-of-sight signal, which is picked up by an antenna. SNDC utilizes wireless equipment that establishes "radio" links between two or more networks up to 15 miles apart and moves data faster than T-1 lines. Such speeds will enable all you and your organization to:
    • Send and receive email in a fast and efficient manner
    • Download files, Web pages and images quickly
    • Allow for a virtual private network (VPN) between two or more offices enabling file sharing, print sharing and other network capabilities
    • Host your own Internet servers (e.g. email, Web)
    • Protect your office from malicious users of the Internet (optional built in firewall)
    • Facilitate high-quality video conferencing
    • Support interoffice wireless roaming
    • Operate with an "always on" Internet connection
  • What are the advantages of wireless internet access?
    Close Wireless internet has many advantages for both the business as well as residential users. Wireless internet provides excellent broadband speeds. Today speeds of over 2 Mbps for commercial use (megabytes per second) are attained using wireless internet.

    Previously speeds of up to 1 Mbps were acceptable for wireless internet, but with service providers providing speeds of 8 Kbps and above to business and residential customers through cables (fiber optic), expectations through wireless internet too are running high. This could mean just one thing -speeds through wireless internet will sooner or later catch up with speeds offered through fiber optic cables.

    Wireless internet is more reliable as compared to internet via cable or satellite. Initial costs to the service provider too are reduced as they do not have to lay out expensive cables or pay highly for satellite transmission. All that is required is the setting up of internet towers (very similar to mobile towers) and installing antennas at your home or business or in some areas utilizing the WiFi on your laptop. The user will be connected to the internet as long as his laptop / device receives a signal from the nearest tower (again, very similar to using a mobile phone).

  • What is broadband?
    Close Simply put, the term 'broadband' refers to Internet access that is faster than 56K dialup. The term broadband refers to any type of transmission technique that carries multiple voice, video or data channels simultaneously over a common wire. It is a large pipeline (much bigger than a dial-up connection) that brings information to your home. In this instance, broadband refers to High Speed Internet access using this transmission technique.
  • Is broadband Internet service the same as High Speed Internet service?
    Close Broadband and High Speed are interchangeable terms used to refer to the power of the Internet connection you are using.
  • How does broadband work?
    Close These days, "broadband" is a word that is thrown around easily in telecommunications and internet lingo, but the average consumer may not have a clear understanding of how broadband works. It’s easy to understand why; the technology industry even has trouble defining it clearly. So how does broadband work? The online Webster’s dictionary defines broadband as "A class of communication channel capable of supporting a wide range of frequencies, typically from audio up to video frequencies. A broadband channel can carry multiple signals by dividing the total capacity into multiple, independent bandwidth channels, where each channel operates only on a specific range of frequencies." Let’s take a look at each part of the definition to understand how broadband works.

    The first part of answering the question ‘how does broadband work’ is to think about the phrase a "class of communication channel." We can gather from this that it is different from the normal class of communication channel that we use - our regular phone lines. Phone lines, also called baseband lines, normally carry 29.6kbps of analog data when used for voice communications. But with the advent of the internet, people began to demand faster data transmission. A regular, baseband phone line can carry up to 56kbps of data with the help of a high-speed modem, but without additional technology, that is its maximum capacity.

    That wasn’t nearly fast enough to keep up with the average person’s demand for and dependency on the internet, which led to the demand for broadband. So how does broadband work? If you think of a baseband line as having one "channel" to send information, you can think of a broadband line as having multiple channels that you use at the same time. Not only that, but a broadband connection is capable of carrying a wider range and type of frequencies, meaning different types of data. And what it can carry, it carries faster. When you drive on the interstate, what happens when there aren’t enough lanes for the number of cars on the road? Everyone is forced to go slower.

    The same happens with the internet. Think of your connection to the internet as a tunnel that links your computer to the internet. A regular phone line can allow only a small amount of data to pass through at a time. In comparison, a broadband is a wider (or broader) tunnel, allowing a greater amount of information to pass through your connection at one time. The breadth of this tunnel is called "bandwidth." The more bandwidth you have, the faster you can move data. With broadband service, you can also download files that require a great deal of different types of frequencies as well, such as audio and video files.

    This is a partial answer to the question ‘how does broadband work,’ but the other has to do with the way that broadband services can compress and transmit that data that you’re sending. Go back to the cars on the interstate analogy. What if suddenly all of the cars could be miniaturized? What would that do to the traffic jam? Or if they could use all of the space available in the tunnel - above your head, between cars, etc. Broadband technology not only widens the channels you have, but it uses them more efficiently. Meaning you can get more out of the bandwidth that you have. Broadband makes your internet experience faster and more efficient overall.

  • Why should I get broadband service?
    Close Broadband Internet allows you to receive more information quickly and do more on the Internet by giving you:
    • An always-on connection – no busy signals or dial-up frustrations
    • Blazing speed – up to 70 times faster than dial-up (speeds vary by service provider)
    • The ability to surf the web without tying up your phone line
    • Multiple email accounts
    • Fast video and music downloads
  • What kind of computer do I need?
    Close Generally you need a computer system with these elements:
    • PC: Pentium 133 MHz processor with Windows 98 or higher, at least 64 MB of RAM and 200 MB of free disk space
    • Macintosh: Power PC, 75 MHz processor with System 7.5 or higher and 200 MB of free disk space
    Please note that each broadband service provider's requirements may differ so review each company's specifications before placing an order.
  • How much does High Speed Internet cost?
    Close We have a variety of speed and rate plans that will meet your needs. Please contact our sales staff at sales@sndc-ar.com for our current plans and promotions.
  • Can I get High Speed Internet at my location?
    Close Unfortunately not all areas can receive High Speed Internet service. The good news is that the SNDC is working diligently to upgrade areas all the time. Please check back at this site soon.
  • Why do I need to give you information like address, zip code and telephone number?
    Close Using your physical address and telephone number is the best way to determine if broadband service is available to your home or business.
  • Do you keep my information if I do not place an order?
    Close No, your information is only used to determine if you can get broadband service at your home or business.
  • How do I place an order for broadband service?
    Close Simply email our sales staff at sales@sndc-ar.com and enter your address and telephone number so we can check whether you can get broadband service where you live. One of our sales staff will contact you to answer a few questions to help us determine the service that best fits your broadband needs.
  • Can I cancel my order?
    Close If you have already submitted an order, you will need to cancel it directly with SNDC.
  • How can I cancel my service if I am not satisfied?
    Close Please contact SNDC directly regarding any questions or concerns you have with your service.
  • Where do I get customer support for my Internet service?
    Close Visit our web site at SkyNetDataCom.com or email us at support@sndc-ar.com
  • Who do I pay for my Internet service?
    Close You will be billed directly by SNDC each month.
  • What does monthly fee mean?
    Close This is the monthly charge for the Internet service after any promotional pricing period. T
  • What is an installation fee?
    Close This is a one-time charge by SNDC to go to your home or business and install the Internet service.
  • What is a set up fee?
    Close This is a one-time charge by SNDC to set up and/or activate the service. This charge can cover a range of services such as computer qualification, software configuration and activating your account on the network.
  • What is equipment description?
    Close This refers to the hardware you need to run the Internet service. Depending on the plan and options you order, hardware may not be included in your Internet service order.
  • What is equipment cost?
    Close This refers to the cost of the hardware you need to run the service. Depending on the plan and options you order, this cost may not be included in your Internet service order.
  • What is contract length?
    Close This is the commitment you must make to receive the indicated price and promotions. If a contract is necessary when you sign up for service, there may be a penalty for breaking it.
  • What's the difference between upstream and downstream speeds?
    Close Information passes between your computer and the Internet in two directions: upstream and downstream. Information that flows upstream is sent from your computer to the Internet, such as sending email attachments or playing two-way games. Information that flows downstream is from the Internet to your computer, such as surfing the Web or downloading files. Please note that broadband service speeds are an estimate. The actual speed varies by provider.
  • What does static IP address mean?
    Close A static Internet protocol address is a unique number assigned to your computer by your service provider. Static IPs are permanent numbers that always identify your computer to others on the Internet. Many providers limit the number of static IPs they assign. Some providers also charge additional fees for additional static IPs. Certain two-way applications such as VoIP (Voice over IP) require static IP addresses in order to work correctly.
  • What does dynamic IP address mean?
    Close A dynamic Internet protocol address is a temporary number assigned to your computer by your service provider. This number or "address" allows others on the Internet to communicate with your computer. A dynamic IP is typically assigned for a certain length of time after which the address is returned to a pool of IP addresses. The next time you log on or begin a new session, a new dynamic IP will be assigned.
  • What are system requirements?
    Close These are the minimum capabilities your computer must have in order to support a particular broadband service. It will typically specify the operating system, memory, processor speeds, open ports, and/or drives required.
  • What are cancellation details?
    Close This refers to any cost associated with breaking a service contract with the provider.
  • What does term of service mean?
    Close This identifies additional limitations and information about the service.